Last Updated: January 20, 2025
CivisIQ ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workforce intelligence platform and related services (collectively, the "Services").
1. Information We Collect
1.1 Information You Provide
We collect information that you provide directly to us, including:
- Account information (name, email address, organization details)
- Profile information (job title, department, role)
- Survey responses and feedback
- Communications with us (support requests, inquiries)
- Payment information (processed securely by third-party payment processors)
1.2 Information Collected Automatically
When you use our Services, we automatically collect certain information, including:
- Usage data (features accessed, time spent, interactions)
- Device information (IP address, browser type, operating system)
- Log data (access times, pages viewed, errors encountered)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- Providing, maintaining, and improving our Services
- Processing survey responses and generating analytics
- Communicating with you about your account and our Services
- Sending administrative information and updates
- Detecting and preventing fraud and security incidents
- Complying with legal obligations
- Analyzing usage trends and improving user experience
3. Data Anonymization and Aggregation
We take privacy seriously, especially for survey responses. Survey data is aggregated and anonymized according to configurable thresholds to protect individual identities. Reports and analytics are designed to prevent identification of individual respondents unless explicitly permitted by your organization's settings.
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Within Your Organization: With authorized users in your organization based on role-based access controls
- Service Providers: With third-party vendors who assist in providing our Services (hosting, analytics, email delivery)
- Legal Requirements: When required by law, subpoena, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given us explicit consent to share your information
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Survey data is retained according to your organization's retention policies. When data is no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal obligations)
- Opt-Out: Opt out of marketing communications
- Data Portability: Request a copy of your information in a portable format
To exercise these rights, please contact us at privacy@civisiq.com.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings, though disabling cookies may affect functionality.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@civisiq.com