Last Updated: January 20, 2025
These Terms of Service ("Terms") govern your access to and use of CivisIQ's workforce intelligence platform and related services (the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.
2. Eligibility
You must be at least 18 years old and have the authority to enter into these Terms on behalf of your organization. By using our Services, you represent and warrant that you meet these requirements.
3. Account Registration and Security
3.1 Account Creation
To use our Services, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.
3.2 Account Responsibility
You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach.
4. Use of Services
4.1 License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our Services for your internal business purposes.
4.2 Restrictions
You agree not to:
- Use the Services for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to our systems or networks
- Reverse engineer, decompile, or disassemble any part of the Services
- Remove or modify any proprietary notices or labels
- Use the Services to transmit viruses, malware, or harmful code
- Interfere with or disrupt the Services or servers
- Access the Services through automated means (bots, scrapers) without permission
- Resell, redistribute, or sublicense the Services
5. Data and Privacy
5.1 Your Data
You retain all rights to data you submit to our Services ("Customer Data"). You grant us a license to use Customer Data solely to provide and improve our Services.
5.2 Data Security
We implement industry-standard security measures to protect your data. However, you acknowledge that no system is completely secure, and we cannot guarantee absolute security.
5.3 Privacy
Our collection and use of personal information is governed by our Privacy Policy. By using our Services, you consent to our privacy practices.
6. Intellectual Property
6.1 Our Rights
The Services, including all software, content, trademarks, and logos, are owned by CivisIQ and protected by intellectual property laws. These Terms do not grant you any ownership rights.
6.2 Feedback
If you provide feedback or suggestions about our Services, we may use them without any obligation to you.
7. Payment and Subscriptions
7.1 Fees
Access to certain features requires payment of fees. You agree to pay all applicable fees as described in your subscription plan.
7.2 Billing
Fees are billed in advance on a recurring basis (monthly or annually). You authorize us to charge your payment method on file.
7.3 Refunds
Fees are non-refundable except as required by law or as explicitly stated in your subscription agreement.
7.4 Price Changes
We may change our fees upon 30 days' notice. Continued use of the Services after a price change constitutes acceptance of the new fees.
8. Term and Termination
8.1 Term
These Terms remain in effect while you use our Services or until terminated by either party.
8.2 Termination by You
You may terminate your account at any time through your account settings or by contacting us.
8.3 Termination by Us
We may suspend or terminate your access to the Services at any time for violation of these Terms, non-payment, or other reasons.
8.4 Effect of Termination
Upon termination, your right to use the Services will immediately cease. We may delete your data after a reasonable period, subject to legal retention requirements.
9. Warranties and Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CIVISIQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, OR GOODWILL. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify and hold harmless CivisIQ from any claims, losses, damages, and expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.
12. Dispute Resolution
12.1 Governing Law
These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.
12.2 Arbitration
Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with [Arbitration Rules], except for disputes relating to intellectual property rights, which may be brought in court.
13. General Provisions
13.1 Changes to Terms
We may modify these Terms at any time. We will provide notice of material changes through the Services or via email. Continued use after changes constitutes acceptance.
13.2 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and CivisIQ regarding the Services.
13.3 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full effect.
13.4 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
13.5 Assignment
You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
14. Contact Information
If you have questions about these Terms, please contact us:
- Email: legal@civisiq.com
- Address: CivisIQ, [Your Address]
- Phone: [Your Phone Number]
By using CivisIQ, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.